In the context of the Civil Service Modernization Project in Yemen, as a team member during preparation, and as the Task Team Leader during supervision, Consilium Group Advisors President Mr. Giulio de Tommaso assisted the Government of Yemen establish service standards for different agencies and services in Yemen. For the first time in modern history, agencies were required to publish expected standards and requirement for the different services they offered, including the amounts of money required to carry out different transactions and the number of signature required. Citizens were encouraged to report deviations from the standards to special hot lines established for that purpose.