Public Sector Administration: Carrying out a Payroll and Skills Audit in Zimbabwe (2008-2011)
February 23, 2020

Establishing performance standards in the Ministry of Civil Service in Yemen, 2008.

In the context of the Civil Service Modernization Project in Yemen, as a team member during preparation, and as the Task Team Leader during supervision, Consilium Group Advisors President Mr. Giulio de Tommaso assisted the Government of Yemen establish service standards for different agencies and services in Yemen. For the first time in modern history, agencies were required to publish expected standards and requirement for the different services they offered, including the amounts of money required to carry out different transactions and the number of signature required. Citizens were encouraged to report deviations from the standards to special hotlines established for that purpose.